FAQ

1. What countries do you ship to?

We currently ship to the United States and Canada, and shipping is always free.

2. How long does shipping take?

United States: 3–7 business days
Canada: 5–10 business days
Orders are usually processed within 1–2 business days. You will receive a tracking number once your order ships.

3. Can I return a product?

Yes! AqTino offers 30-day returns for all items.

Free return shipping
No restocking fee
All items are eligible; no final sale items

4. How do I request a return or refund?

Contact our support team at support@aqtino.shop or call +1 (323) 285-7499. We’ll guide you through the process and provide a prepaid return label. Refunds are issued to your original payment method within 14 business days.

5. What if my item arrives damaged or defective?

If your item is damaged, defective, or incorrect, contact us within 7 days of delivery. We will provide a replacement or refund at no cost.

6. Are your products safe to use?

Yes! All AqTino products are designed for safe home use. Please read the product instructions carefully and consult a medical professional if you have specific health concerns.

7. Can I use multiple devices at the same time?

Yes, but please ensure you follow the recommended usage instructions for each device. Overuse may reduce effectiveness or cause discomfort.

8. How can I contact customer support?

Email: support@aqtino.shop
Phone: +1 (323) 285-7499
Address: 335 Canyonside Way apt 259, Oceanside, California 92058, USA